Understanding the performance of your organisation is essential to improving productivity and quantifying continuous improvement opportunities. The way in which you choose to measure your systems can have a large impact on how your organisation responds to an event. Effective organisations align their objectives to performance goals and then support this alignment through a performance measurement framework. Visibility of the organisation's performance towards these objectives supports accurate decision making, allows benchmarking with other organisations, promotes accountability and incentivises work effort towards the organisation's objectives.
- Develop business objective map for each level of your organisation.
- Map business processes
- Develop performance metrics to support the objectives
- Develop dashboards and implementation of monitoring systems
- Establish a performance baseline through data analysis of historic data